Intake Specialist

Intake Specialist 

Job Description 

Maumee Valley Habitat for Humanity 

 

 

 

Reports to: Home Repair & Rehab Program Manager 

Employment Status: Full-Time Salaried 

Job Classification: Non-Exempt 

Annual Salary Range:  $29,000 – $37,000 

 Position Summary: 

Maumee Valley Habitat for Humanity (MVHFH) is a nonprofit housing organization that brings people together to build homes, communities and hope in Lucas County. Our vision is of a world where everyone has a decent place to live. We work toward this vision by building and improving homes in partnership with individuals and families in need of a decent and affordable place to live. 

 The Intake Specialist is responsible for assisting the Home Repair & Rehab Program Manager & Coordinator, and the Family Services Director with fair and efficient processing of phone calls, applications, and administrative coordination throughout the project.  

 Responsibilities and Duties: 

  • Screens phone calls along with in-person requests and mail out applications as needed. 
  • Assists with application processing from initial receipt to completed application, tracking each potential applicant through the process with project management software. 
  • Communicate with applicants about program details, requirements, and application status. 
  • Assist with holding in-person application meetings for potential applicants to determine eligibility.  
  • Maintain efficient and organized filing system for applications.  
  • Assist with generating reports including grant reports.  
  • Assist with additional paperwork as assigned by Home Repair & Rehab Program Manager, Coordinator, and Family Services Director.  
  • Be familiar with the resources in the community in order to refer appropriate applicants to other available resources.  
  • Participate in staff meetings, long term planning, and reporting.  
  • Other duties as assigned. 

 Qualifications, Certifications and Skills 

  • High school graduate required – further education up to and including a BA/BS degree preferred.   
  • Excellent interpersonal and cultural competency skills to work with a wide spectrum of people effectively and collaboratively. 
  • Excellent oral and written communication and presentation skills.  
  • Strong organization skills and an independent work ethic. 
  • Ability to work a flexible schedule including some weekends and evenings.  
  • Proficient in Microsoft Office, including Word and Excel, general computer expertise such as email and social media platforms, ability to learn and execute various software databases and systems. 
  • Ability to pass the American Banking Association and State Mortgage Origination Training.  
  • A valid driver’s license and the ability to be insured under Maumee Valley Habitat for Humanity’s auto insurance 
  • Must pass background check including criminal records and sex offender registry prior to offer of employment. 
  • Ability to establish and maintain excellent working relationships with supervisor, co-workers, and other Maumee Valley Habitat for Humanity staff. 
  • Willingness to attend training and conferences as appropriate. 
  • Must have commitment to the Habitat mission and uphold its values and ethics. 

 Maumee Valley Habitat for Humanity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Maumee Valley Habitat for Humanity is committed to the principle of equal employment opportunity for all applicants and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Maumee Valley Habitat for Humanity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the location where we operate. Maumee Valley Habitat for Humanity will not tolerate discrimination or harassment based on any of these characteristics. Maumee Valley Habitat for Humanity encourages applicants of all ages.